Refund policy

We want you to love what you ordered. If something isn't right, here's how it works.

The basics. We accept returns within 30 days of delivery on items that are unworn, unwashed, and undamaged, with original tags attached. Returns are refunded as store credit.

How to start a return. Email us at shoplevel10boutique@gmail.com with your order number and the item(s) you'd like to return, and we'll send instructions. Customers are responsible for return shipping unless the item is damaged or incorrect.

Final sale. For hygiene and fairness, the following are final sale (no returns or exchanges): sale and clearance items, jewelry and earrings, intimates, and gift cards.

Exchanges. The fastest way to exchange is to return your item for store credit and place a new order, since our one-of-a-kind and small-batch pieces sell quickly.

Damaged or wrong item. If your order arrives damaged or incorrect, email us within 3 days of delivery with a photo and we'll make it right at no cost to you.

Refund timing. Once we receive and inspect your return, we'll issue your store credit within 3–5 business days.

In-store returns. Online orders can be returned in person at our Johnson City shop, 507 East Ash Dr. Just bring your order confirmation.