Refund policy

All sales are final. We do not offer refunds. We want you to love what you bought, so we're happy to exchange it.

Exchanges. Items may be exchanged within 7 days. For in-store purchases, that's 7 days from the date of purchase. For online orders, it's 7 days from delivery. Items must be unworn, unwashed, and undamaged, with original tags attached, and you'll need your receipt or order number.

How to exchange. In store: bring the item and your receipt to our Johnson City shop at 507 East Ash Dr. Online orders: email us at shoplevel10boutique@gmail.com with your order number and the item you'd like to exchange, and we'll send instructions. Customers are responsible for return shipping unless the item is damaged or incorrect. Online orders can also be exchanged in person at the shop.

Final sale. The following cannot be exchanged: Last Chance Rack items, jewelry and earrings, intimates, and gift cards.

Damaged or wrong item. If your order arrives damaged or incorrect, email us within 3 days of delivery with a photo and we'll make it right at no cost to you.

Questions? Call us at (512) 497-3527 or email shoplevel10boutique@gmail.com.