Frequently Asked Questions

Where are you located?

We're at 507 East Ash Dr, Johnson City, TX 78636, just off the square in the heart of the Texas Hill Country. Stop in during store hours: Monday–Saturday, 10:30 AM–5:30 PM (closed Sunday).

Do you have a physical store, or online only?

Both! Shop with us online anytime, or come see us in person in Johnson City.

How much is shipping?

Shipping is a flat $9.95 anywhere in the United States, and free on orders of $75 and up. Prefer to grab it in person? Pickup at our Johnson City shop is always free.

Can I pick up my order in the store?

Yes. Choose Pickup in store at checkout, and we'll email you the moment it's ready in Johnson City. In-stock items are usually ready within 24 hours; if we need to order something in for you, give it about 3–4 days. Pickup is always free.

What's your return policy?

All sales are final and we do not offer refunds, but we're happy to exchange. Exchanges are accepted within 7 days (from purchase for in-store sales, from delivery for online orders) on unworn items with tags attached and a receipt or order number. Return shipping on online exchanges is at the customer's expense unless the item arrived damaged or incorrect. A few things are final sale: Last Chance Rack items, jewelry and earrings, intimates, and gift cards. Bought online? You're welcome to exchange in the store. Full details on our Returns page.

How do sizes run?

Many of our boho pieces run relaxed and flowy; we note the fit on each product page. See our Size Guide for a general chart, and reach out anytime if you're unsure.

Will you restock sold-out items?

Some pieces are one-of-a-kind, but for restockable items, you can tap "Notify me when available" on the product page, and we'll email you the moment it's back.

Do you sell gift cards?

Yes! Gift cards are available right here on our site, the perfect little "just because" for someone you love.

Do you carry men's?

We do: a small men's corner in the store featuring the Two Dove line. Most of it is an in-person find, with a few pieces online, so come see us!

How do I contact you?

Email shoplevel10boutique@gmail.com or call (512) 497-3527. We're a small family shop, and we love hearing from you.