Frequently Asked Questions

Where are you located?

We're at 507 East Ash Dr, Johnson City, TX 78636, just off the square in the heart of the Texas Hill Country. Stop in during store hours: Monday–Saturday, 10:30 AM–5:30 PM (closed Sunday).

Do you have a physical store, or online only?

Both! Shop with us online anytime, or come see us in person in Johnson City.

How much is shipping?

Shipping is a $6 flat rate, and free on orders of $75 and up. Most orders ship within 1–2 business days, with delivery in about 3–5 days.

Can I pick up my order in the store?

Yes. Choose Pickup in store at checkout, and we'll email you the moment it's ready in Johnson City. In-stock items are usually ready within 24 hours; if we need to order something in for you, give it about 3–4 days. Pickup is always free.

What's your return policy?

We accept returns within 30 days on unworn items with tags attached, refunded as store credit. Return shipping is at the customer's expense unless the item arrived damaged or incorrect. A few things are final sale: sale and clearance items, jewelry and earrings, intimates, and gift cards. Bought online? You're welcome to return to the store. Full details on our Returns page.

How do sizes run?

Many of our boho pieces run relaxed and flowy; we note the fit on each product page. See our Size Guide for a general chart, and reach out anytime if you're unsure.

Will you restock sold-out items?

Some pieces are one-of-a-kind, but for restockable items, you can tap "Notify me when available" on the product page, and we'll email you the moment it's back.

Do you sell gift cards?

Yes! Gift cards are available right here on our site, the perfect little "just because" for someone you love.

Do you carry men's?

We do: a small men's corner in the store featuring the Two Dove line. It's an in-person find for now (not online yet), so come see us!

How do I contact you?

Email shoplevel10boutique@gmail.com or call (512) 497-3527. We're a small family shop, and we love hearing from you.